A failed braided supply line under a sink or behind a toilet can flood a room in minutes and run for hours. Charleston crews shut it off, extract the water, and dry the structure, responding 24/7 and reaching most Lowcountry homes in about an hour.
The crew stops the water at the fixture valve or main and maps how far the water traveled with moisture meters and thermal imaging.
Truck-mounted and portable extractors pull the standing and absorbed water from floors, under cabinets, and into the subfloor.
Air movers and dehumidifiers dry the flooring, cabinetry, and lower walls to a moisture-verified target, with wet materials removed as needed.
Once dry, flooring, baseboards, and cabinet materials are restored, and the failed supply line is replaced to prevent a repeat.
While help is on the way, these first steps, done only where it is safe, limit the damage and protect the insurance claim.
Shut the supply off at the source, or close the home's main valve if the source is not obvious. Stopping the flow limits the damage more than anything else.
Switch off electricity to the affected area, but only if the breaker can be reached without standing in or touching the water.
Get a crew dispatched right away. The sooner extraction and drying begin, the more flooring, drywall, and belongings can be saved.
Take photos and a short video of the water and the affected rooms before anything is moved, so the insurance claim starts strong.
Supply line failure cleanup in Charleston typically runs about $800 to $3,500, depending on how long the line ran, how far the water spread under cabinets and flooring, and how much material has to be dried or replaced. A quick catch costs far less than a line that ran while the family was away. Sudden supply-line failures are usually a covered homeowner claim, documented for the adjuster.
Crews reach Charleston and the Lowcountry fast, from the peninsula and Wagener Terrace to West Ashley, James Island, and Johns Island, plus nearby Mount Pleasant, North Charleston, and the barrier islands. See the full list on the areas served across Charleston page.
See all areas servedEvery loss is photographed, measured, and logged from the first visit, so the paperwork holds up with your insurance carrier.
Technicians follow recognized IICRC drying standards and prove the work with daily moisture readings, not guesswork.
Emergency dispatch any hour of the day or night, with a real crew on the way, not a callback in the morning.
A real crew dispatched any hour, not a callback in the morning.
Trained technicians following recognized IICRC drying standards.
Truck-mounted, portable, and submersible for any size loss.
The loss is documented and billed to the carrier directly.
It is the failure of a flexible line that feeds water to a fixture or appliance, like the braided lines behind toilets, under sinks, and at washing machines. When the connector corrodes or the core cracks, the line lets go under pressure and floods the area, often when no one is home.
Replacing braided supply lines every several years, choosing quality reinforced lines, and shutting off the water when you travel all cut the risk. During the cleanup, the failed line is replaced so the same connection does not fail again right away.
Sudden supply-line failures and the resulting water damage are usually covered by a standard homeowner policy. Slow drips that were neglected over time may be excluded. The loss is documented with photos and moisture readings to support the claim.
Often, if extraction starts quickly. Cabinet bases and flooring that have only been wet a short time can frequently be dried and saved. The longer the water sits in the coastal humidity, the more likely swollen materials have to be replaced.
Charleston crews are on call 24 hours a day, local and fast, and can be on the way within the hour.
Call (843) 701-9240