Privacy Policy For Our Water Restoration Company

At Charleston AquaMasters , we are dedicated to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, charlestonwaterdamagepros.com , or use our water damage restoration services. By accessing our Site or using our services, you agree to the terms of this Privacy Policy.

Our company is located in Charleston, South Carolina, and this Privacy Policy applies to all users of our Site and services, regardless of their location.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us when you:

• Request a quote or schedule a service
• Fill out a contact form on our Site
• Subscribe to our newsletters or other communications
• Contact us for customer service or inquiries

The personal information we collect may include, but is not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Details about your service request

Non-Personal Information

In addition to personal information, we may collect non-personal information about your interactions with our Site. This may include:

• IP address
• Browser type and version
• Device type (e.g., desktop, mobile)
• Pages viewed on our Site
• Time spent on each page
• Date and time of your visit

This information is collected automatically and helps us improve our Site’s performance.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our Site. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Site.

How We Use Your Information

Service Provision

We use the personal information you provide to:

• Schedule and manage water damage restoration services
• Communicate with you regarding your service requests
• Send you service-related updates and notifications
• Process payments for our services

Improving User Experience

We use non-personal information to:

• Analyze user behavior and trends
• Enhance our Site’s performance and content
• Monitor the effectiveness of our marketing efforts

Marketing Communications

If you subscribe to our newsletters or other marketing communications, we may use your personal information to send promotional materials about our services. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the email or contacting us directly.

Sharing Your Information

Third-Party Service Providers

We may share your personal information with third-party service providers who perform functions on our behalf, such as:

• Payment processing
• Email marketing
• Website analytics
• Customer service support

These third-party providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

Legal Compliance

We may disclose your personal information if required by law, regulation, or legal process, such as a court order. Additionally, we may share your information to protect our rights or property, or if necessary, in connection with the prevention of fraud.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner. We will notify you if your information is transferred and becomes subject to a different Privacy Policy.

Data Security

Security Measures

We implement various security measures to safeguard your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure server environments, and access restrictions.

No Absolute Security Guarantee

While we strive to protect your personal information, no system is completely secure. We cannot guarantee the security of your data transmitted to our Site. You share information at your own risk.

Your Privacy Rights

Accessing and Updating Your Information

You have the right to access, correct, or update your personal information at any time. To do so, please contact us using the information provided in the “Contact Us” section.

Opting Out of Marketing Communications

You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the email or by contacting us directly.

Do Not Track Signals

Our Site does not respond to “Do Not Track” signals from web browsers. However, you can adjust your browser settings to block tracking technologies.

Children’s Privacy

Not for Individuals Under 18

Our Site and services are intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under 18. If we become aware of such information, we will take steps to delete it.

Third-Party Links

Links to External Websites

Our Site may contain links to third-party websites. We have no control over the privacy practices of these external sites and are not responsible for their content or privacy policies. We encourage you to review the privacy policies of any third-party websites you visit.

Data Retention

Duration of Data Storage

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete it.

Data Disposal

We use secure methods to dispose of personal information that is no longer needed, ensuring that it cannot be reconstructed or read.

International Users

Data Transfer Outside of South Carolina

If you are accessing our Site from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our Site, you consent to this transfer.

Changes to This Privacy Policy

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the bottom of this page. We encourage you to review this Privacy Policy regularly.

Notice of Changes

If significant changes are made to this Privacy Policy, we will notify you by email or by displaying a notice on our Site.

Your California Privacy Rights

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

• Request information about the personal data we collect
• Request deletion of your personal information
• Opt-out of the sale of your personal data

To exercise these rights, please contact us using the information provided below.

Shine the Light Law

California residents can also request information regarding how we share personal information with third parties for marketing purposes. To make such a request, please contact us.

GDPR Compliance

General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights under GDPR:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to request the deletion of your data
• Right to restrict the processing of your data
• Right to data portability

To exercise your GDPR rights, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Charleston AquaMasters
Location: 461 Jessen Ln suite d, Charleston, SC 29492, United States
Website: charlestonwaterdamagepros.com